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Buying a ticket
From the ‘Tickets’ screen you can buy, renew or activate tickets or subscriptions. After pressing the + button, choose the ticket or subscription you want to buy. After choosing, if you have not registered in the application you will need to do so using your Email, Google or Facebook account. After logging in with your account you will need to enter your bank card details. Payment is made via a secure and certified external service (PAY U-PCI).
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What do I need to do to travel with a valid ticket?
After purchasing the ticket, it must be activated by pressing the button and scanned at the validator to validate the trip. In the case of a 60-minute ticket, until the ticket expires you can also travel in other vehicles (on other Urban Routes).
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How can I tell which stop/direction the bus is coming from?
In the ‘Explore’ screen you can see all stations near your location. By pressing the line you will see the whole route and the route stations. The station you are at or have pressed. You can change stops when you choose your route to see the buses that pass through each one.
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How do I see information about the different directions of the line?
The ”Explore” screen shows all the stations nearby. By dragging Routes you change direction from Tour to Return. You can also check the Route with all stations by clicking on the route you want to travel.
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How long is the ticket valid?
The ticket is valid for one trip. In the case of a 60-minute ticket, until the ticket expires you can also travel in other vehicles (on other Urban Routes).
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If I don’t use the ticket immediately, how long is it valid?
60 minutes after purchase.
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Is the ticket valid for a specific route or is it universal for all lines in the city?
Tickets are valid on all urban lines.
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How is bank card data stored and operated?
Bank card payments are made with a PCI certified company (payu.com) and in accordance with the highest data security standards. You can choose to save your card data in the application/web portal.
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Can I add stations other than “Home” and “Service”?
Of course. By tapping the station in the ‘Explore’ menu and pressing the star in the top right corner of the screen, you can add any station to the ‘Favourites’ menu where you can access them more easily.
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What is the basis for the time of arrival of the vehicle at the station?
We use the GPS data transmitted by the buses to communicate the time in the app. If we do not have data on the location of the vehicle, the time of arrival will be communicated according to the schedules of the transport operator .
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Can I use the app without giving access to my GPS location?
The app requires GPS location to work correctly.
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If I inadvertently activate the ticket, is there a way to stop the expiry time?
No.
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Where can I find the tickets I bought in the app?
In the Tickets menu.
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What should I do if the device does not want to scan my ticket?
Use the in-app activation option.
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Which versions of iOS and Android are supported?
Supported operating system versions are: iOS 10 + Android 6 +
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How can you contact us?
If you need further information or want to report a problem with the application, you can do so by email: romania-support@telelink-city.com
